Refund policy

We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.

All in store purchases are final. Online purchases can be returned if an item is missing, incorrect or damaged.  

If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.

To start a return, you can contact us at thepinecitybookstore@gmail.com. Please send pictures of damaged or incorrect items.   

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thepinecitybookstore@gmail.com.